杭州新天地麗笙酒店-住客評論

Guest user（Solo traveler） 2025-03-01
I have stayed at this hotel many times. I enjoy the large soaking tub. The staff is always very helpful. The breakfast buffet has a large variety food to choose from and the evening seafood buffet is also quite good.
酒店回復：
看到您這么了解我們的特色服務，就知道您是我們的“真愛粉”啦！（連晚上的海鮮自助餐都這么認可，您一定是美食行家~）
Guest user（Solo traveler） 2025-02-01
I had a wonderful time here , very clean and good service
酒店回復：
非常感謝您分享您的入住體驗！我們非常高興聽到您在這里度過了愉快的時光，并且對酒店的衛生和服務感到滿意。您的認可是對我們最大的鼓勵，我們會繼續努力，確保每一位客人在這里都能享受到優質的服務和舒適的體驗。期待您的再次光臨，繼續選擇我們酒店，享受更多美好的入住時光！如有任何需求或建議，歡迎隨時與我們聯系。祝您生活愉快！[酒店名稱] 客服團隊開啟新對話非常感謝您分享您的入住體驗！我們非常高興聽到您在這里度過了愉快的時光，并且對酒店的衛生和服務感到滿意。您的認可是對我們最大的鼓勵，我們會繼續努力，確保每一位客人在這里都能享受到優質的服務和舒適的體驗。期待您的再次光臨，繼續選擇我們酒店，享受更多美好的入住時光！如有任何需求或建議，歡迎隨時與我們聯系。祝您生活愉快！
Guest user（Traveling with friends） 2024-12-01
The hotel is ideally located to watch the Cirque du Soleil X Show. The staff are friendly and helpful. We enjoyed a complimentary Chinese tea. There was a problem with the heating system in our room and they immediately gave us another room.
酒店回復：
Dear guests, Thank you very much for staying at radisson Blu Hangzhou Xintiandi and sharing your stay with us. I am very glad that you love the hotel. We will make every effort to ensure that the hotel's services and facilities are maintained at a high quality level, so that guests can enjoy the stay experience of "every moment is precious".Greeting from Radisson Blue Hangzhou Xintiandi.
Guest user（Couple） 2024-11-01
Amazing hotel as always. Need to sort the deposit situation very confusing.
酒店回復：
尊敬的賓客, 感謝您選擇杭州新天地麗笙酒店并和我們分享您的入住體驗。我們將會努力提高服務細節和品質，保證每一位客人舒適的入住，讓每位客人感受到麗笙酒店“每時每刻，彌足珍貴“的熱情服務。期待您的再次光臨！來自新天地麗笙酒店小新的問候
Guest user（Business traveler） 2024-11-01
The room is very hot with the air condition the lower set is 28 degree and outside temperature is 16 degree. We complain to reception and they just put a fan in our room. If need to using fan in room why we choose for 5 star hotel with expensive price, better stay at 3 star hotel.
酒店回復：
Dear Guest, Thank you very much for taking the time to review our services. We are sorry to learn that the experience did not meet your expectations. We highly value your feedback, and we will reflect the relevant issues to the relevant departments of the hotel for further inspection and understanding. We apologize again for the inconvenience caused to you, and will follow up in time to make better improvements to avoid such situations from happening again. We hope you will see our changes in your next stay and we will bring you a better service experience. Greetings from Radisson Blu Xintiandi Hotel Xiao Xin!
Guest user（Solo traveler） 2024-10-01
Nice Hotel. Walking distance to a metro stop. Near two malls. Decent selection of restaurants nearby including western chains. Some stylish bars and clubs also nearby. Stayed only one night, but it was a very good experience. Only thing, watch out for the hot water coming out of the shower ??
酒店回復：
Dear guests, Thank you very much for staying at radisson Blu Hangzhou Xintiandi and sharing your stay with us. I am very glad that you love the hotel. We will make every effort to ensure that the hotel's services and facilities are maintained at a high quality level, so that guests can enjoy the stay experience of "every moment is precious".Greeting from Radisson Blue Hangzhou Xintiandi.
Guest user（Business traveler） 2024-09-01
I booked for the business trip to Hangzhou. Only stay one night. Not very good experience. After taking shower and changed to pajamas… found there was smudge on the bed….the staff asked me wait and want to find housekeeper to change the bed sheet at 1am?!? I turned down. And the staff asked me to change room. Packed again and moved to another room and settled down at 2am finally….
酒店回復：
Dear Guest, Thank you very much for taking the time to review our services. We are sorry to learn that the experience did not meet your expectations. We highly value your feedback, and we will reflect the relevant issues to the relevant departments of the hotel for further inspection and understanding. We apologize again for the inconvenience caused to you, and will follow up in time to make better improvements to avoid such situations from happening again. We hope you will see our changes in your next stay and we will bring you a better service experience. Greetings from Radisson Blu Xintiandi Hotel Xiao Xin!
會員3413（商務出差） 2022-05-01
環境很好，服務人員小葉也很不錯??
酒店回復：
非常感謝入住杭州新天地麗笙酒店，并與我們分享您的入住體驗，很高興您對酒店的喜愛，酒店會努力確保酒店的服務和設施都維持在高品質的水準，讓賓客感受“每時每刻彌足珍貴”的入住體驗，真誠地期待您再次入住！來自新天地麗笙酒店小新的問候
會員4715（獨自旅行） 2022-04-30
地理位置很好，停車很方便，之前都直接開出去，友情提醒出廠前去前臺掃碼！其他周邊非常方便！疫情后再過去，前臺彩虹很熱情
酒店回復：
非常感謝入住杭州新天地麗笙酒店，并與我們分享您的入住體驗，很高興您對酒店的喜愛，酒店會努力確保酒店的服務和設施都維持在高品質的水準，讓賓客感受“每時每刻彌足珍貴”的入住體驗，真誠地期待您再次入住！來自新天地麗笙酒店小新的問候
會員8821（團體） 2022-04-30
疫情之前和朋友過來玩的，一行很多人，前臺彩虹幫我們做了升級，小姐姐很細心的幫我們房間都排在了同一層，很方便，朋友都說酒店很不錯，準備五一過來的又遇上疫情，下次再來吧
酒店回復：
非常感謝入住杭州新天地麗笙酒店，并與我們分享您的入住體驗，很高興您對酒店的喜愛，酒店會努力確保酒店的服務和設施都維持在高品質的水準，讓賓客感受“每時每刻彌足珍貴”的入住體驗，真誠地期待您再次入住！來自新天地麗笙酒店小新的問候

杭州新天地麗笙酒店

客戶評價 由實住客人提供的真實點評

Guest user（Solo traveler） 2025-03-01

Guest user（Solo traveler） 2025-02-01

Guest user（Traveling with friends） 2024-12-01

Guest user（Couple） 2024-11-01

Guest user（Business traveler） 2024-11-01

Guest user（Solo traveler） 2024-10-01

Guest user（Business traveler） 2024-09-01

會員3413（商務出差） 2022-05-01

會員4715（獨自旅行） 2022-04-30

會員8821（團體） 2022-04-30

客戶評價由實住客人提供的真實點評